Fw: [LTPC-disc] Fw: Day 2

[Doug Burg]

----- Original Message ----- 
From: "DALE" <DRK@PHONET.COM>
To: "Doug Burg" <doug.burg@wdn.com>
Sent: Tuesday, June 10, 2003 12:46 PM
Subject: Re: [LTPC-disc] Fw: Day 2


> Doug:  Our only intention from this point on is to preserve the business
and
> service our customers to their best interests.  We are the only ones who
> have records on their finances and what is important to them.  We need to
> make the case in terms of dollars and cents.  If over the next year we
lose
> 50 customers, on average, at $1500/policy X  5% renewal, that amounts to
> $3750 out of our pocket.  I would guess that we could easily preserve 80%
of
> that business if we can go see them and work out other arrangements.  So
> that's $3000 saved times 150 agents =  $450,000 in potantial losses in one
> year!.
>
> We're talking damages that could be actionable in court.  Plus Cendant
> loses, the carrier loses and it puts a big question mark in the customer's
> mind about whether we did something wrong to deserve this treatment of not
> being able to contact them, hence our professional reputation could be
> damaged for no good reason.  I don't know the value of that, but a good
> attorney would come up with a large figure no doubt.  See what I mean?
Dale
> Kaisershot
>
>
>