[LTPC-discussions] Legal Action
Ray
ltpc-disc@ltpcalums.com
Wed, 25 Jun 2003 21:31:02 -0400
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So far, this week I have received two calls from CNA clients that want =
to make changes to their policies. I told them that they would have to =
contact LTPC who are there to service their policy and that would relate =
to changes as well. When they called LTPC, they left a voice message =
and nobody has returned their call regarding what they have to do to get =
changes to their current policy. Without a response from LTPC, they =
called CNA and were given the cold shoulder as if to say, if you don't =
like your current plan the way it is, your welcome to cancel the policy =
and get coverage with another carrier. This does not look good for us =
or the carrier. I have some ideas on what to do, but what would some of =
you do in this situation?
Ray V
----- Original Message -----=20
From: Flowerssusan@aol.com=20
To: ltpc-disc@ltpcalums.com=20
Sent: Wednesday, June 25, 2003 8:36 PM
Subject: Re: [LTPC-discussions] Legal Action
Yes--absolutely. I got call from a client yesterday who told me that =
Alliance EFT'd a monthly payment out of their account a few days after =
they received their policy--they had received no letter telling them the =
date on which this would occur (is this normal?). I felt I had no =
recourse but to refer them to LTPC's 800 #; whadya' think the chances =
are that these people will decide not to keep their policies? (they were =
pissed). I felt really badly that I wasn't able to go to bat for them =
and get this resolved. Oh well.
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<DIV><FONT face=3DArial size=3D2>So far, this week I=20
have received two calls from CNA clients that want to make =
changes to=20
their policies. I told them that they would have to contact LTPC =
who are=20
there to service their policy and that would relate to changes as=20
well. When they called LTPC, they left a voice message and=20
nobody has returned their call regarding what they have to do =
to=20
get changes to their current policy. Without a response from =
LTPC,=20
they called CNA and were given the cold shoulder as if to say, if =
you=20
don't like your current plan the way it is, your welcome to cancel the =
policy=20
and get coverage with another carrier. This does not look good for =
us or=20
the carrier. I have some ideas on what to do, but what would some =
of you=20
do in this situation?</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>Ray V</FONT></DIV>
<DIV>----- Original Message ----- </DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV=20
style=3D"BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>=20
<A title=3DFlowerssusan@aol.com=20
href=3D"mailto:Flowerssusan@aol.com">Flowerssusan@aol.com</A> </DIV>
<DIV style=3D"FONT: 10pt arial"><B>To:</B> <A =
title=3Dltpc-disc@ltpcalums.com=20
href=3D"mailto:ltpc-disc@ltpcalums.com">ltpc-disc@ltpcalums.com</A> =
</DIV>
<DIV style=3D"FONT: 10pt arial"><B>Sent:</B> Wednesday, June 25, 2003 =
8:36=20
PM</DIV>
<DIV style=3D"FONT: 10pt arial"><B>Subject:</B> Re: [LTPC-discussions] =
Legal=20
Action</DIV>
<DIV><BR></DIV><FONT face=3Darial,helvetica><FONT lang=3D0 =
face=3DArial size=3D2=20
FAMILY=3D"SANSSERIF">Yes--absolutely. I got call from a client =
yesterday=20
who told me that Alliance EFT'd a monthly payment out of their account =
a few=20
days after they received their policy--they had received no letter =
telling=20
them the date on which this would occur (is this normal?). I felt I =
had no=20
recourse but to refer them to LTPC's 800 #; whadya' think the chances =
are that=20
these people will decide not to keep their policies? (they were =
pissed). I=20
felt really badly that I wasn't able to go to bat for them and get =
this=20
resolved. Oh well.</FONT> </FONT></BLOCKQUOTE></BODY></HTML>
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