[LTPC-discussions] Legal Action

Wed, 25 Jun 2003 21:45:48 -0400

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    Will somebody please explain to me, in as much detail as possible,
why Susan could not have discussed the EFT problem with her clients,
and, moreover, why she could not have done a three-way telephone call
with her clients and Allianz to resolve their concern?? Please.
David P. Caravaggio

Flowerssusan@aol.com wrote:

> Yes--absolutely. I got  call from a client yesterday who told me that
> Alliance EFT'd a monthly payment out of their account a few days after
> they received their policy--they had received no letter telling them
> the date on which this would occur (is this normal?). I felt I had no
> recourse but to refer them to LTPC's 800 #; whadya' think the chances
> are that these people will decide not to keep their policies? (they
> were pissed). I felt really badly that I wasn't able to go to bat for
> them and get this resolved. Oh well.

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&nbsp;&nbsp;&nbsp; Will somebody please explain to me, in as much detail
as possible, why Susan could not have discussed the EFT problem with her
clients, and, moreover, why she could not have done a three-way telephone
call with her clients and Allianz to resolve their concern?? Please.
 David P. Caravaggio
Flowerssusan@aol.com wrote:
<blockquote TYPE=CITE>Yes--absolutely.
I got&nbsp; call from a client yesterday who told me that Alliance EFT'd
a monthly payment out of their account a few days after they received their
policy--they had received no letter telling them the date on which this
would occur (is this normal?). I felt I had no recourse but to refer them
to LTPC's 800 #; whadya' think the chances are that these people will decide
not to keep their policies? (they were pissed). I felt really badly that
I wasn't able to go to bat for them and get this resolved. Oh well.</blockquote>
</html>

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