[LTPC-discussions] SERVICE

Thu, 24 Jul 2003 18:25:20 EDT

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Disclaimer:=A0 This is my opinion, and my opinion only.=A0 If by chance you=20=
agree=20
or disagree then that is your opinion.=A0 If you do not have an opinion your=
=20
sucking liquid thru a tube.

I guess this is what they call service.

I have a client that recently took out a policy.=A0 They have it a few month=
s.=A0=20
They moved recently and now changing banks.=A0 They need bank draft form.=
=A0 They=20
called me and asked what to do so they don't lose coverage.=A0 I explained t=
hat=20
I was no longer their agent since LTPC does not sell this product anymore an=
d=20
all agents have been let go.=A0 Told them that I would be happy to contact=20
Progeny and have them mail form to them.

I called Progeny so they could mail them a form or get in touch with them.=20
Just following instructions.=A0 Progeny customer service tells me that they=20=
cannot=20
handle this simple request.=A0 That they should call GE and ask for customer=
=20
service.=A0 This is the service that was promised.=A0 They cannot even handl=
e a=20
simple request or call the customer.=A0 They tell me to give them GE's 800 n=
umber.=A0=A0=20

Progeny does not want us to have contact with clients for 18 months, but we=20
have to follow up on service to keep policies in force while they collect=20
service fees.=A0 Very nice.=A0 Oh, Cendant had record earnings this last qua=
rter.=A0=20
Profit was $382 million for quarter.=A0 I guess they don't believe in the tr=
ickle=20
down philosophy.

Richard Moore

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<HTML><FONT FACE=3Darial,helvetica><FONT  SIZE=3D2 FAMILY=3D"SANSSERIF" FACE=
=3D"Arial" LANG=3D"0"><BR>
<BR>
</FONT><FONT  COLOR=3D"#000000" style=3D"BACKGROUND-COLOR: #ffffff" SIZE=3D3=
 FAMILY=3D"SANSSERIF" FACE=3D"Arial" LANG=3D"0">Disclaimer:=A0 This is my op=
inion, and my opinion only.=A0 If by chance you agree or disagree then that=20=
is your opinion.=A0 If you do not have an opinion your sucking liquid thru a=
 tube.<BR>
<BR>
<BR>
I guess this is what they call service.<BR>
<BR>
I have a client that recently took out a policy.=A0 They have it a few month=
s.=A0 They moved recently and now changing banks.=A0 They need bank draft fo=
rm.=A0 They called me and asked what to do so they don't lose coverage.=A0 I=
 explained that I was no longer their agent since LTPC does not sell this pr=
oduct anymore and all agents have been let go.=A0 Told them that I would be=20=
happy to contact Progeny and have them mail form to them.<BR>
<BR>
I called Progeny so they could mail them a form or get in touch with them. J=
ust following instructions.=A0 Progeny customer service tells me that they c=
annot handle this simple request.=A0 That they should call GE and ask for cu=
stomer service.=A0 This is the service that was promised.=A0 They cannot eve=
n handle a simple request or call the customer.=A0 They tell me to give them=
 GE's 800 number.=A0=A0 <BR>
<BR>
Progeny does not want us to have contact with clients for 18 months, but we=20=
have to follow up on service to keep policies in force while they collect se=
rvice fees.=A0 Very nice.=A0 Oh, Cendant had record earnings this last quart=
er.=A0 Profit was $382 million for quarter.=A0 I guess they don't believe in=
 the trickle down philosophy.<BR>
<BR>
Richard Moore<BR>
<BR>
<BR>
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