[LTPC-discussions] Issues for vested and non vested agents
Ray Voelkle
ltpc-disc@ltpcalums.com
Fri, 1 Aug 2003 14:21:43 -0400
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Rick,
I wanted to make you aware of a situation regarding LTPC and how they're =
performing on their obligation to have contact with the client in lieu =
of the agent. Today I received a call from a client that I submitted =
applications for, to LTPC prior to 6/20. The client told me that since =
receiving her policy, she had some questions regarding an outstanding =
delivery requirement. Along with the policy, was a letter that said, =
that if there were any questions to call LTPC and speak with Jennifer =
Hardin. It has now been 2 weeks since the clients original call to =
Jennifer Hardin, and so far, no return. When the client called again, =
she was told to contact her agent. I then called LTPC to speak with =
Jennifer Harding directly, but was told that she was not available and =
they didn't know where she was, or if she was even in today. My client =
needs answers to her questions and no one is taking care of this. I =
spoke with Barbara Garby at LTPC, and basically was not able to give me =
any time period as to when the client would receive a return call. LTPC =
seems to have no answers to how they are handling our clients. It is a =
bad reflection on us, as the agent of record, especially where they =
could recommend us to other potential clients. We need to be assured =
that these issues are taken care of and, if not us, who? LTPC? It =
doesn't look like it. =20
----- Original Message -----=20
From: ShampooRic@aol.com=20
To: ltpc-disc@ltpcalums.com=20
Sent: Friday, July 11, 2003 12:52 AM
Subject: [LTPC-discussions] Issues for vested and non vested agents
These issues effect all of us, both vested and non vested agents.
The two articles address these issues. They were also forwarded to =
attorney.
Articles talk about what rights you might have after termination. =
Below are some of the articles main points. Whether you are vested or =
not I would like some comments about these issues. They should be =
important to you. =20
1. Possible right to replace business if it meets state law governing =
replacement and you improve your clients position. =20
2. Possible that agency contracts should not interfere with special =
agent client relationship.
3. Possible according to article that even vested agents might not =
forfeit renewals if helping client.
4. Possible that contracts might not be enforceable due to different =
state laws.
5. Possible if agent did a good job he owns a relationship with =
client.
6. Possible departing agent not paid for service to client this may =
represent a subsidy to insurance company.
7. Possible that clients have a different opinion of us now that we =
are terminated. Company might have embarrassed us if notifying clients =
that we are no longer able to serve them. They might have damaged our =
reputation.
Richard
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<DIV><FONT face=3DArial size=3D2>Rick,</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>I wanted to make you aware of a=20
situation regarding LTPC and how they're performing on their=20
obligation to have contact with the client in lieu of the =
agent. =20
Today I received a call from a client that I=20
submitted applications for, to LTPC prior =
to 6/20. =20
The client told me that since receiving her policy, she had some =
questions=20
regarding an outstanding delivery requirement. Along with the =
policy, was=20
a letter that said, that if there were any questions to call =
LTPC and=20
speak with Jennifer Hardin. It has now been 2 weeks since the =
clients=20
original call to Jennifer Hardin, and so far, no return. When the =
client=20
called again, she was told to contact her agent. I then called =
LTPC to=20
speak with Jennifer Harding directly, but was told that she was not =
available=20
and they didn't know where she was, or if she was even in today. =
My client=20
needs answers to her questions and no one is taking care of this. =
I spoke=20
with Barbara Garby at LTPC, and basically was not able to give me any =
time=20
period as to when the client would receive a return call. LTPC =
seems to=20
have no answers to how they are handling our clients. It is a bad=20
reflection on us, as the agent of record, especially where they could =
recommend=20
us to other potential clients. We need to be assured that these =
issues are=20
taken care of and, if not us, who? LTPC? It doesn't look =
like=20
it. </FONT></DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style=3D"FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV=20
style=3D"BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>=20
<A title=3DShampooRic@aol.com=20
href=3D"mailto:ShampooRic@aol.com">ShampooRic@aol.com</A> </DIV>
<DIV style=3D"FONT: 10pt arial"><B>To:</B> <A =
title=3Dltpc-disc@ltpcalums.com=20
href=3D"mailto:ltpc-disc@ltpcalums.com">ltpc-disc@ltpcalums.com</A> =
</DIV>
<DIV style=3D"FONT: 10pt arial"><B>Sent:</B> Friday, July 11, 2003 =
12:52=20
AM</DIV>
<DIV style=3D"FONT: 10pt arial"><B>Subject:</B> [LTPC-discussions] =
Issues for=20
vested and non vested agents</DIV>
<DIV><BR></DIV><FONT face=3Darial,helvetica><FONT lang=3D0 =
face=3DArial size=3D3=20
FAMILY=3D"SANSSERIF"><B>These issues effect all of us, both vested and =
non=20
vested agents.<BR>The two articles address these issues. They =
were also=20
forwarded to attorney.<BR><BR>Articles talk about what rights you =
might have=20
after termination. Below are some of the articles main =
points. =20
Whether you are vested or not I would like some comments about these=20
issues. They should be important to you. <BR><BR>1. =
Possible=20
right to replace business if it meets state law governing replacement =
and you=20
improve your clients position. <BR><BR>2. Possible that =
agency=20
contracts should not interfere with special agent client=20
relationship.<BR><BR>3. Possible according to article that even =
vested=20
agents might not forfeit renewals if helping client.<BR><BR>4. =
Possible=20
that contracts might not be enforceable due to different state=20
laws.<BR><BR>5. Possible if agent did a good job he owns a =
relationship=20
with client.<BR><BR>6. Possible departing agent not paid for =
service to=20
client this may represent a subsidy to insurance =
company.<BR><BR>7. =20
Possible that clients have a different opinion of us now that we are=20
terminated. Company might have embarrassed us if notifying =
clients that=20
we are no longer able to serve them. They might have =
damaged our=20
=
reputation.<BR><BR>Richard<BR><BR></BLOCKQUOTE></B></FONT></FONT></BODY><=
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